Privacy policy
Last updated: June 1, 2026
Tervalonix operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Tervalonix is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card details, transaction details, and payment confirmation.
- Account information including your username, password, preferences, and settings.
- Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled.
- Communications including information you share when contacting customer support.
- Device information such as IP address, browser type, and network connection details.
- Usage information including how you interact with our website and Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, when you create an account, place an order, or contact us.
- Automatically through your use of the Services, including cookies and similar technologies.
- From service providers, such as payment processors, analytics providers, and shipping partners.
- From partners or third parties that support our business operations.
How We Use Your Personal Information
We use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
To process orders, payments, shipping, returns, and to improve your shopping experience.
Marketing and Advertising
To send promotional communications and show relevant ads based on your activity.
Security and Fraud Prevention
To detect and prevent fraudulent, illegal, or unsafe activities and protect our Services.
Communicating with You
To respond to customer support requests and provide updates about orders.
Legal Reasons
To comply with legal obligations and enforce our policies and terms.
How We Disclose Personal Information
We may share your personal information in the following situations:
- With Shopify and service providers who help operate our store (payment processing, fulfillment, analytics, and support).
- With business and marketing partners for advertising and promotional purposes.
- When required for shipping, transactions, or with your consent.
- Within our corporate structure or affiliates.
- In connection with legal obligations, disputes, or business transfers.
Relationship with Shopify
Our store is hosted by Shopify, which processes personal information to provide and improve the Services. Your data may be shared with Shopify and transferred internationally to enable order processing, analytics, and platform improvements. Shopify may also use data to improve its services across merchants. For more information, please review Shopify’s privacy policy and data handling practices via Shopify’s official privacy resources.
Third Party Websites and Links
Our Services may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.
Children’s Data
Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal data from children.
Security and Retention
We implement reasonable security measures, but no system is 100% secure. We retain personal information only as long as necessary for business, legal, or operational purposes.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access personal data we hold about you
- Request correction or deletion of your data
- Request a copy of your data
- Opt out of marketing communications
- Restrict or object to certain processing activities
You may also use browser-based controls such as Global Privacy Control where applicable.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.
Contact Information
Legal Representative: NEFTHALY HERRERA
Email: admin@tervalonix.shop
Phone: +1 559-717-5660
Business Address: 3810 Bailey Ave, Bronx, NY 10463, United States