Shipping policy

Last updated: June 1, 2026

Tervalonix is committed to providing a reliable and transparent shipping experience for all customers. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Processing Time

All orders are processed within 2–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.

In some cases, processing may be delayed due to high order volumes or unforeseen circumstances.

Shipping Delays

While we aim to ensure timely delivery, shipping delays may occur due to:

  • Weekends and public holidays
  • Severe weather conditions
  • Carrier delays or logistical disruptions
  • Other external factors beyond our control

In such cases, orders will be shipped once normal conditions resume.

Delivery Time

The estimated delivery time is 30–45 business days, depending on the destination and shipping carrier.

Please note that delivery times are estimates only and may vary based on location and external factors.

Shipping Fees

Shipping costs and free shipping eligibility vary depending on the destination country or region.

The available shipping options, including any applicable free shipping thresholds, will be displayed at checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your shipment at any time using the following website:
https://www.17track.net/en

Please allow 2–5 business days for tracking information to become available.

Lost or Missing Packages

If your package appears to be lost or has not been updated for an extended period, please contact us at admin@tervalonix.shop.
We will work with the carrier to investigate and resolve the issue.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Contact Information

If you have any questions regarding your shipment, you can contact us:

Legal Representative: NEFTHALY HERRERA
Email: admin@tervalonix.shop
Phone: +1 559-717-5660
Business Address: 3810 Bailey Ave, Bronx, NY 10463, United States